These Terms & Conditions apply to all services and products offered by Bees Off and The Rescued Bee. By using our website or placing an order, you agree to be bound by the following terms.
All bee removal jobs begin with a paid survey. This includes a site visit, assessment, and a quote for removal and any recommended repairs. The survey fee is non-refundable but will be clearly stated before booking.
Once a quote is accepted, we’ll schedule a mutually agreed removal date. A deposit may be required before work begins. Final payment is due upon completion unless otherwise agreed in writing.
If you choose to manage repairs yourself, Bees Off takes no responsibility for works completed by third parties after our removal. If we carry out the repairs, they will be agreed in advance and completed to a high standard.
We require safe access to the site and the area where the bees are located. You must inform us of any hazards or restrictions in advance (e.g. asbestos, structural concerns, etc.). We reserve the right to delay or refuse work where safe access is not possible.
All our products are handmade using our own honey and wax. We aim to describe them accurately, but colours and textures may vary slightly due to the natural ingredients and handmade nature.
Orders are confirmed once payment has been received. We accept major debit/credit cards and other payment methods as listed at checkout.
We aim to dispatch all orders within 3–5 working days. Delays due to circumstances beyond our control (e.g. postal strikes, weather) will be communicated promptly.
We want you to be happy with your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of receipt and we will arrange a replacement or refund. Due to the nature of our food products, we cannot accept returns unless the item is faulty.
Our online store is powered by WooCommerce and payments are processed securely via WooPayments. Orders are only confirmed once payment has been successfully received.
We never store your payment details. All transactions are encrypted and processed through secure third-party payment gateways. You may pay using a debit or credit card, Apple Pay, Google Pay, or other payment options made available at checkout.
Once your payment is completed, you’ll receive an email confirmation with your order details. Please check this carefully and let us know right away if anything is incorrect.
We aim to dispatch orders within 3–5 working days. Shipping times may vary depending on your location and postal service availability. You’ll receive a dispatch confirmation once your items have been sent.
If your payment is declined, your order will not be processed. Please contact your payment provider or try another method.
All products are subject to availability. If an item becomes unavailable after you’ve placed an order, we will contact you to offer a substitute, a delay, or a full refund.
All prices are listed in GBP and include VAT where applicable. Delivery charges are added at checkout and clearly shown before payment is made.
We offer hive sponsorships and wholesale accounts for selected partners. These are subject to separate agreements and may include specific branding, delivery, or promotional terms. Please contact us for more information.
All website content, including text, photos, and branding, is the property of Bees Off and The Rescued Bee. You may not copy or reproduce any part of this site without permission.
We take care to provide safe, responsible services and high-quality products. However, we are not liable for any indirect or consequential loss, damage, or expense resulting from the use of our services or products, except as required by law.
We may update these terms from time to time. Any changes will be posted on this page and will apply from the date of posting.
Contact Us
If you have any questions about these Terms & Conditions, feel free to get in touch via our contact pages.
